1. Consent

1.1 Commitment to Privacy Protection

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in accordance with applicable laws.

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1.2 Acceptance of our Privacy Policy 

By accessing our website, www.LLGRH.com, or by providing us with personal information, you agree to the terms of our Privacy Policy. This includes your consent to the collection and use of your personal information in accordance with this policy.

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1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of this withdrawal, such as the inability to provide certain products or process certain requests. Your decision to withdraw will be recorded in our records.

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1.4 Exceptions to the Need for Consent 

In certain exceptional circumstances, we may collect, use, or disclose personal information without first obtaining your consent. This may occur in situations where legal, medical, or security imperatives make obtaining your consent impossible or impractical. These situations include, but are not limited to, suspected breach of contract, the prevention or detection of fraud, or needs related to law enforcement.

 

2. Collection of Personal Information

2.1 We collect personal information through various means, such as:
 

• Emails and communications with our employees or customer service

• Online application forms (see the “Contact Us” section)

• Cookies and similar technologies on our website
   

2.2 We may also collect information from third parties, such as:
 

• A technology service provider like an ordering platform or newsletter service.

• A recruitment portal that allows candidates to submit their CV and personal data.

• Professional social networks like LinkedIn for recruitment or marketing purposes.

• A consultant who provides some of the services we offer to our clients. 

• A digital marketing company that analyzes user behavior on our website.

• An IT security service provider that monitors for threats and protects data.

 

3. Types of Personal Information Collected

3.1 We collect various types of data, including but not limited to:
 

• Personal identifiers (name, postal address, email address, telephone number)

• Technical or digital information (IP address, online activity)

• Financial information (salary, payment details, credit report)
   

3.2 Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years old. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to immediately delete that information from our files and records. We also encourage minor website users aged 14 or younger to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under the age of 14 has provided us with personal information, please contact us using the contact details provided in the following section.
 

4. Use of Personal Information

4.1 We use your personal information for a range of essential activities:
 

• Responding to inquiries: To efficiently respond to your requests and inquiries.

• Transaction management: Processing payments and issuing receipts for completed transactions.

• Human resources management: For internal human resources management and administration, recruitment, employment contracts, and service agreements.

• Improving the user experience: Operating, maintaining, and improving our website, personalizing your online experience, and providing requested services and information.
   

These uses are intended to enhance your experience with our services and facilitate effective interaction with our organization.
 

4.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:
 

• Communication choices: You can choose to receive our communications through different channels (phone, SMS, email), or opt out entirely.

• Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.

• Granular consent: In most situations, when we collect information for specific purposes, you have the option to consent only to certain uses of your data.
   

It is important to note that some of these options may limit your access to all the features of our service. For example, by refusing certain cookies, some parts of our website may not function as intended.

 

5. Sharing and Disclosure of Personal Information

5.1 The personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations, for the purpose of providing our products and services effectively. For example:
 

• Customer Service: Accesses contact information to respond to inquiries.

• IT Department: Accesses technical data for support and maintenance.

• Payment Service Providers: Access financial information for transaction processing.

• Personal Information and Data Security Officers: Access information to ensure data security and protection against unauthorized access or cyberattacks.

• Legal Consultants: Use data to ensure compliance with applicable laws and regulations.

• Cloud Service Providers: Host data on secure servers, enabling information storage and retrieval.

• Debt Collection Agencies: In cases of non-payment, certain information may be shared with external debt collection agencies.
   

We ensure that this information is used exclusively for the stated purposes and in accordance with confidentiality requirements.

 

6. Security of Personal Information

6.1 Security Measures for the Protection of Personal Information

To ensure the security and confidentiality of personal information, LLG RH Inc. adopts rigorous security measures, including both physical and technological aspects. Here are some concrete examples:
 

• Physical security: Use of electronic locking systems and security locks for access to offices, cabinets, and filing cabinets; installation of surveillance cameras; and restriction of access to areas where personal data is stored.

• Access controls: Restricting access to personal data to authorized employees only.

• Staff training: Regularly raising staff awareness of data security best practices.

• Data encryption: Protecting sensitive data using advanced encryption techniques.

• Intrusion monitoring and detection: Implementing systems to monitor any suspicious activity and detect potential intrusions.

• Disaster recovery plans: Developing plans to quickly restore data in the event of an incident such as a system failure or cyberattack.
   

These measures are designed to protect personal information from unauthorized access, use, or disclosure, and to maximize its integrity and confidentiality. While we make every effort to protect your personal data, it is important to keep in mind that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
 

6.2 Staff and Board Commitment

Every employee, director, volunteer, independent contractor, or ad hoc advisor working on our board of directors is committed to respecting the personal information we collect. Furthermore, these individuals are committed to maintaining the confidentiality of information specific to our activities and not to disclose it or use it for personal gain or for the benefit of others. This commitment is in effect from the moment the employee, director, volunteer, independent contractor, or ad hoc advisor begins their duties and continues indefinitely.

 

7. Retention and Destruction of Personal Information

We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal policies.

We will also retain usage data for internal analysis purposes. This data is generally kept for a shorter period unless it is used to strengthen the security or improve the functionality of our website, or unless we are legally required to retain it for a longer period.

 

8. Your Rights

8.1 Recognition and Respect of Your Rights 

As part of our privacy policy, we recognize and respect the fundamental rights of individuals whose personal information we hold. These rights include:
 

• Right of access: Individuals have the right to access the personal information we hold about them. For example, a customer can request to see the data collected when their file was created.

• Right to rectification: If information is inaccurate or incomplete, individuals can request that it be updated. For example, an employee can request that an incorrect mailing address in our records be corrected.

• Right to de-indexing: Individuals can request that their personal information be removed from publication or that any hyperlinks associated with their name be de-indexed if such publication causes them harm or violates the law or a court order. This right to erasure or to be forgotten allows individuals to control the availability of their personal information online.

• Right to lodge a complaint: If individuals have concerns about the processing of their data, they can lodge a complaint in accordance with our established process.
   

Subject to applicable laws, upon receipt of a written request from an individual and after verification of their identity, we will inform the individual if we hold personal information about them and provide them with that information.
 

To facilitate the exercise of these rights, the contact information for our Privacy Officer is clearly displayed for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.We may refuse an individual access to their information in accordance with applicable laws, in which case we will provide reasons for the refusal.

 

9. Policy Changes

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this privacy policy periodically to stay informed of any changes.
 

10. Contact

Any request or question regarding this privacy policy can be sent to the person responsible for the protection of personal information at the following address:

 

• By email : mlavallee@groupellg.com

• By postal mail :
   

Marie Lavallée
President and partner

LLG RH inc.

35 rue Saint-Pierre

Saint-Constant (Québec) Canada

J5A 2E4

 

Policy effective date: August 2025
Last updated: August 2025